Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit SUBSCRIBE TO OUR NEWSLETTER  register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 3-5 days , please get in touch at Order Confirmation   just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel or there is an issue with the payment process. Please accept our apologies if your order is canceled because of a problem on our end. We’ll always offer an alternative product and process your refund in full as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Contact Us we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We primarily ship to the USA, with select products originating from China. The product's origin influences shipping times, and holidays may impact delivery worldwide. Before placing an order, please review our FAQs detailed breakdown to ensure we can deliver to your specific geographical location.

The shipping cost varies based on the location and the cost of the product. Please note that specific rates apply for Economy, Standard First Class Package International, Priority Mail Express International, and Priority Mail International. To determine the exact shipping cost for your order, consider the destination and the overall product cost. { Refer to our Shipping Policy } Shipping Policy

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through despatching and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. Track Order